Privacy Policy

Last updated: September 2, 2026

World Optic ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.worldoptic.com, contact us, schedule an eye exam, place an order, request a repair, or visit our showroom at 2443 E. Chapman Ave., Fullerton, CA 92831.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or provide us with personal information.

1. Information We Collect

We may collect the following categories of information:

Contact and identity information — name, mailing address, email address, phone number, and similar details you provide on forms or in person.

Order and service information — product preferences, frame and lens details, repair requests, shipping addresses, payment-related details needed to process transactions, and order history.

Health-related information — prescription data, eye exam information, and other vision-care details you provide so we can fulfill orders, perform repairs, or deliver optometric services. We treat this information as sensitive and use it only as needed to provide the requested services.

Technical and usage information — IP address, browser type, device information, referring pages, pages visited, and similar data collected automatically when you use our website.

Communications — messages you send us by email, phone, contact forms, or other channels.

2. How We Use Your Information

We use personal information to:

Provide and fulfill products and services, including eye exams, eyewear, lenses, repairs, modifications, shipping, and warranty support; process payments and prevent fraud; respond to inquiries and provide customer service; send order updates, appointment reminders, and service-related notices; improve our website, products, and services; comply with legal obligations; and, where permitted, send marketing communications (you may opt out at any time).

3. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business (for example payment processors, shipping carriers, hosting providers, analytics providers, and IT support), under obligations to protect your information.

Professional partners when needed to complete your order or care (for example labs or insurers you ask us to work with).

Legal and safety disclosures when required by law, regulation, legal process, or to protect the rights, property, or safety of World Optic, our customers, or others.

Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Disabling cookies may affect some site features. We may also use analytics tools that collect aggregated usage information.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Payment card data is processed through secure payment providers; credit card information is encrypted during transfer over networks.

6. Retention

We retain personal information as long as needed to provide services, maintain business and medical/order records, resolve disputes, enforce agreements, and meet legal, tax, and regulatory requirements.

7. Your Choices and California Privacy Rights

Depending on applicable law (including the California Consumer Privacy Act, as amended), you may have the right to request access to, correction of, or deletion of certain personal information; to know the categories of information we collect and disclose; and to opt out of certain uses or disclosures where applicable.

To make a privacy request, contact us at customerservice@worldoptic.com or call (714) 871-2020. We may need to verify your identity before responding. You may also opt out of marketing emails by using the unsubscribe instructions in those messages or by contacting us.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental consent. If you believe a child has provided us information improperly, please contact us so we can delete it.

9. Third-Party Links

Our website may link to third-party sites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or our privacy practices may be sent to:

World Optic
2443 E. Chapman Ave.
Fullerton, CA 92831
Email: customerservice@worldoptic.com
Phone: (714) 871-2020

Related: Terms and Conditions | Warranties and Policies